Common Questions

Our driver will be waiting for you outside the terminal, right after you pass through customs. He will be holding a professional sign with your name or the Tony Transfers Tours logo.

Don't worry! We monitor all flights in real-time. If your flight is delayed, our driver will automatically adjust the pickup time at no extra cost to you.

For Amber Cove and Taino Bay, we meet our guests just a short walk outside the main port gate. We will provide a map and clear instructions via WhatsApp once your booking is confirmed.

Yes, 100% guarantee. We coordinate all our cruise tours to return at least 90 minutes before your ship's scheduled departure time. We have never missed a ship!

You should bring swimwear, a towel, water shoes (you can also rent them there), and a change of dry clothes. We provide life jackets and helmets for your safety.

Most of our full-day tours, like Paradise Island and Catamaran cruises, include a delicious Dominican lunch and an open bar (beer, rum, water, and soda). Check the specific tour details for more info.

You can pay a deposit online to secure your date, or pay the full amount in cash (USD, EUR, or Pesos) upon arrival. We also accept PayPal and major credit cards.

We offer a full refund if you cancel at least 24 hours before your service. If your cruise ship cannot dock due to bad weather, you will also receive a 100% refund.